Return Policy

Thank you for shopping with To My Surprise! We want you to be completely happy with your purchase. If you’re not satisfied, we’re here to help.

Returns

• You have 30 days from the delivery date to request a return.

• To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

• To start a return, please contact us at contact@tomysuprise.com with your order number and reason for return.

• Once your return is approved, we’ll send you instructions for shipping your item back.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized products

• Digital downloads or gift cards

• Items marked “final sale”

Refunds

• Once we receive and inspect your returned item, we’ll notify you of approval or rejection.

• If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they’re defective or damaged. If you need an exchange, contact us at contact@tomysuprise.com.

Shipping Returns

• You are responsible for paying return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

• Please use a trackable shipping method and keep your receipt.

Questions

If you have any questions about our return process, email us at contact@tomysuprise.com.